GTC

TROPICANA SUITES (KBH MANAGEMENT) Registered in Basse Terre Guadeloupe under number R.C.S 803 471 150
R.C.S. BASSE TERRE, headquartered at Petit Bas Vent - 97126 - Deshaies - Guadeloupe - France, directly operates a Tourist Residence in Guadeloupe, offering Suites for rent.
These general terms and conditions of sale (hereinafter referred to as "GTCS") apply to all reservations made within the residence, regardless of the sales channel used.
It is agreed as follows:
In the present contract, unless otherwise stated, the terms mentioned will have the following meaning: "Customer" is the natural or legal person who makes a reservation through the TROPICANA SUITES (KBH MANAGEMENT) website, whether online, by telephone or through a travel agency or organization affiliated with TROPICANA SUITES (KBH MANAGEMENT). "Tourist Residence" refers to the operator of an accommodation.

ARTICLE 1. RESERVATION

1.1 Acknowledgement of reservation: the reservation of a Suite is valid only after written confirmation of the reservation by TROPICANA SUITES (KBH MANAGEMENT), and payment of the reservation deposit by the customer. The customer's reservation is subject to an acknowledgement of receipt by e-mail sent by TROPICANA SUITES (KBH MANAGEMENT) to the customer summarizing and confirming the reservation.

1.2 Multiple bookings: in the event of multiple bookings, a specific group contract must be concluded, which will prevail, in the event of contradiction, over the provisions of the GTCS as a whole. A multiple booking is considered to be a booking for 5 Suites or more, OR accommodation for 15 people or more, made by the same legal entity or natural person.

1.3 The customer, prior to ordering the services, declares that the reservation of these services is made for his/her personal needs. As a consumer, the customer has specific rights, which would be called into question in the event that the services booked were to be used by him/her. would be for purposes that fall within the scope of its commercial, industrial, artisanal or liberal activity. It is forbidden to use the Suites for commercial or professional purposes. The customer is solely responsible for his or her choice of services and their suitability for his or her needs, and TROPICANA SUITES (KBH MANAGEMENT) cannot be held liable in this respect. All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or in return for payment.

ARTICLE 2 PRICES

2.1 All bookings, regardless of origin, are payable in local currency, unless otherwise agreed. Prices are flexible and variable according to various customizable criteria, such as reservation date, start date of stay, duration of stay, etc.

of the stay, the type of Suite (studio, 2-room, etc.), the addition of additional services (breakfast, laundry, etc.). Rates are per Suite and per night for the chosen dates and length of stay, whatever the number of people occupying the Suites (up to the maximum authorized) and including utilities (water, electricity). Additional taxes, such as tourist tax, will be charged upon arrival at the residence.

2.2 Cleaning is only carried out at the end of the stay. Cleaning during your stay can be requested directly from the residence reception desk, and will be billed as an additional service if required. Housekeeping includes cleaning the Suite (excluding dishes and waste disposal) and changing bed linen and towels.

2.3 Unless included in the price or specifically selected at the time of booking, ancillary services (breakfast, late check-out, daily cleaning) are optional and will be billed as an extra.

2.4 Prices cannot be combined with any other current promotional offer. TROPICANA SUITES (KBH MANAGEMENT) reserves the right to modify the prices in the event of any change in legislation and/or regulations that may lead to a variation in prices (for example, but without limitation, modification of the VAT rate in force, introduction of a new tax). Any modification or introduction of new legal or regulatory taxes imposed

by the competent authorities will automatically be reflected in the prices indicated on the date of invoicing. The price examples indicated "FROM" in communication materials and on the website relate to a few selected nights and are only valid for the departure dates indicated.

ARTICLE 3 GUARANTEES

3.1 All bookings must be guaranteed with a credit card valid on the date of the start of your stay and accompanied by: - a bank pre-authorization corresponding to the price of 200.00 €, - payment of the deposit corresponding to the prices (including accommodation and any additional paid services) of :

3.2 The guarantee may be used by TROPICANA SUITES (KBH MANAGEMENT) in the event of non-payment by the occupant of sums due to TROPICANA SUITES (KBH MANAGEMENT) for the provision of accommodation and/or ancillary services consumed on site (breakfast, laundry, etc.), for any damage caused to the Suites or common areas, or in the event of theft in the residence. The customer's bank card used for the

If the customer fails to comply with these conditions, the reservation will not be guaranteed. Failure to comply with these terms and conditions will result in the reservation not being guaranteed.

3.3 The credit card used to make the reservation and valid identification must be presented on arrival. Otherwise, TROPICANA SUITES (KBH MANAGEMENT) may refuse access to the Suite.

3.4 For stays of more than 28 nights, a seasonal rental contract will be concluded between the residence and the occupant at the time of arrival. The occupant must provide the following documents: last 3 pay slips, last tax assessment, proof of address, bank details (RIB), copy of identity card and a bank guarantee in the form of a bank draft. credit card number valid until the end of your stay. The reservation will not be guaranteed if all these documents are not present at the time of signing the accommodation contract. Under no circumstances may the customer make the rented premises his principal residence, whether for professional, family or medical reasons. The customer undertakes to maintain an effective principal residence throughout the rental period.

ARTICLE 4 RESERVATION PAYMENT

The full amount of the stay must be paid on arrival, minus the deposit. During the stay, and before the end of each booking period, the full amount of the stay (accommodation + extras) must be paid by the time of check-out.

Payment methods.

Payment can be made by cash (subject to legal limits), credit card (Mastercard, Visa, American Express), vacation vouchers or bank transfer.

ARTICLE 5 CANCELLATION / MODIFICATION OF RESERVATION (STANDARD RATE)

5.1 Booking cancellation conditions :

Cancellations are free of charge up to 30 days before the date of departure. arrival at 6.00 pm. After this time, and in the event of no-show, the following penalties will apply:

• Between 30 and 15 days before arrival (6:00 p.m.): 50% of the total cost of the stay will be charged.

● Less than 15 days before arrival (6:00 pm): 100% of the total cost of the stay will be charged.

TROPICANA SUITES (KBH MANAGEMENT) reserves the right to apply these penalties, except in the following cases regulations to the contrary.

5.2 Conditions for partial cancellation of the reservation: any change to the date, length of stay, type of Suite or location of the reservation initially confirmed by TROPICANA SUITES (KBH MANAGEMENT) will be considered as partial cancellation of the reservation.

If the partial cancellation of the booking corresponds to a change in the length of stay, this may result in a change in price. If the length of stay is less than that initially booked, the rate change is retroactive to the day of arrival. In the case of a longer stay, confirmation will be subject to acceptance by TROPICANA SUITES (KBH MANAGEMENT) and the rate change will be applied retroactively to the day of arrival. applied from the date of announcement of the extension of the stay for the night(s) (s). The rate change will not be applied retroactively.

In addition to a change in rate, any partial cancellation of a reservation may incur penalties:

● If the partial cancellation of the reservation is made 30 days before the date of arrival, the cancellation is free of charge: - until the day of arrival, 6:00 p.m.

• If the reservation is partially cancelled 15 days before the arrival date (early departure), the cancellation is subject to 50% for the totality of the dates cancelled.

● Beyond these deadlines, TROPICANA SUITES (KBH MANAGEMENT) reserves the right to apply the following penalties and may charge : - the entire stay

5.3 Notification: To be taken into account, all cancellations (total or partial) must be notified :

TROPICANA SUITES (KBH MANAGEMENT) by e-mail.

ARTICLE 6 NON-EXCHANGEABLE / NON-CHANGEABLE / NON-REFUNDABLE / NON-CANCELLABLE STAYS AND OFFERS

Some of our holiday offers are stamped NON EXCHANGEABLE, NON REFUNDABLE. For these stays, the following conditions cancel and replace the above-mentioned cancellation and modification conditions: Prepayment of the total cost of the stay: all reservations must be accompanied by payment of 100% of the total cost of the stay. Failing this, the reservation will not be guaranteed. Non-exchangeable, non-refundable, non-cancellable and non-modifiable: in view of the preferential rate granted by TROPICANA

SUITES (KBH MANAGEMENT), the subscription to the offer and/or the reserved stays are neither exchangeable, nor refundable, nor modifiable. No request for modification or cancellation will be considered. Regardless of the date on which the reservation is cancelled, compensation equal to 100% of the total amount of the stay will be retained. No reimbursement will be made for non-consumption of any optional services booked and invoiced. No-show: if you do not show up for your stay, a penalty equal to 100% of the total cost of your stay will be retained.

ARTICLE 7 ARRIVAL AND DEPARTURE

Keys are handed over from 3:00 pm on the day of arrival, subject to presentation of the credit card used for booking and a valid form of identification. Keys must be returned by 11.00 am on the day of departure. After this date, a late departure is equivalent to 50 will be charged to the customer.

ARTICLE 8 OCCUPANCY

A Suite is intended for a specific number of occupants at the time of rental and may under no circumstances be occupied by a greater number of people. All children aged 2 and over are considered as full occupants and are counted in the occupancy base of the Suites. TROPICANA SUITES (KBH MANAGEMENT) informs you that it is not possible to add extra beds in the Suites.

ARTICLE 9 MINORS

We would like to draw your attention to the fact that our residences are not part of a vacation and leisure center as defined by decree no. 2002-883 dated May 3, 2002, and are not suitable for group or individual stays outside the family home for minors under the age of 18. under 18, unaccompanied by their legal guardians. TROPICANA SUITES (KBH KBH MANAGEMENT) reserves the right to refuse access to the Suite to minors under the age of 18 who are unaccompanied by their legal guardians and who present themselves at the residence reception desk, and to cancel the reservation immediately. Under the same conditions, TROPICANA SUITES (KBH MANAGEMENT) may cancel the reservation at any time before the start of the stay, if it discovers that the Suite is intended to accommodate minors under the age of 18 unaccompanied by their legal guardians. Children's policy: accommodation is free for a baby under 2 (two) years of age staying in the parents' Suite, and must be mentioned at the time of booking. Baby kits can be booked in advance directly with reception (cot), subject to availability.

ARTICLE 10 PERSONAL DATA

The personal data collected by TROPICANA SUITES (KBH MANAGEMENT) as part of your holiday reservations is necessary to process your order, to manage your participation in our loyalty program, if applicable, and to send you information about TROPICANA SUITES (KBH MANAGEMENT) products and services. A In the absence of this information, TROPICANA SUITES (KBH MANAGEMENT) will not be able to register a reservation. You have the right to object by registered mail to your data being used for prospecting and/or commercial purposes. All personal data collected will be processed automatically by TROPICANA SUITES (KBH MANAGEMENT). Pursuant to European Directives 95/46/EC, 2002/58/EC and 2006/24/EC, you have the right to access, modify, correct and delete your personal data. You have the right to access, modify, rectify or delete your personal data by writing directly to our head office: - by post to TROPICANA SUITES (KBH MANAGEMENT) - Service Commercial, ZAC PETIT BAS VENT - 97126 DESHAIES, or - by e-mail to [email protected]. Unless you object, this data may be communicated to our commercial partners.

ARTICLE 11 DISCOUNTS AND REBATES

Discounts and rebates are applicable only at TROPICANA SUITES (KBH MANAGEMENT) and cannot be combined with other offers.

ARTICLE 12 RULES OF PROCEDURE

Rules and regulations are posted in each suite. Each occupant is presumed to have read them. The occupant undertakes to keep the furnishings provided in the Suite in good general condition, and must report any defects or malfunctions to reception. We invite you to take certain precautions to avoid any possible inconvenience: close your bay windows before leaving your Suite, and lock your door. We would like to remind you that TROPICANA SUITES (KBH MANAGEMENT) cannot be held responsible for any personal belongings left inside your Suites when you leave. TROPICANA SUITES (KBH MANAGEMENT) reserves the right to enter the Suites to clean, check the general condition and enforce safety conditions. With certain exceptions, only small dogs are admitted, subject to presentation of a valid rabies certificate. The admission of pets is subject to prior application to TROPICANA SUITES (KBH MANAGEMENT) and payment of a fixed fee on site. TROPICANA SUITES (KBH MANAGEMENT) offers WIFI access to enable guests to connect to the internet. The Customer undertakes to ensure that the computer resources made available by TROPICANA SUITES (KBH MANAGEMENT) will not be used in any way for the purposes of reproduction, representation, making available or communication to the public of works or objects protected by copyright or by a related right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Intellectual Property Code when such authorization is required. The Customer is required to comply with the security policy of the Residence's Internet access provider, including the rules of to use the security measures implemented to prevent the illicit use of IT resources [or any other name used in the company's IT charter], and to refrain from any action that may undermine the effectiveness of these measures. Should the Customer fail to comply with the above obligations, he or she risks being charged with an offence of counterfeiting (article L.335-3 of the French Intellectual Property Code), punishable by a fine of 300,000 euros and three years' imprisonment. In the event of failure by the occupier to comply with his obligations under the present terms and conditions, in particular failure to comply with the regulations TROPICANA SUITES (KBH MANAGEMENT) reserves the right to discontinue any of its stay.

ARTICLE 13 LIABILITY - APPLICABLE REGULATIONS

13.1 The regulations relating to the status of the establishment and the country apply. We would like to draw your attention to the fact that rentals in Tourist Residences are not the responsibility of hoteliers. Consequently, TROPICANA SUITES (KBH MANAGEMENT) cannot be held responsible for the loss, theft or damage of personal belongings in the establishment, whether in the Suites or in the parking lots. or common premises. The statute of limitations for sums due in respect of services sold by TROPICANA SUITES (KBH MANAGEMENT) does not fall within the scope of the hotel statute of limitations (article 2272 of the French Civil Code). As an exception to article 2244 of the French Civil Code, the sending of a registered letter by TROPICANA SUITES (KBH MANAGEMENT) to any customer who owes a sum of money to TROPICANA SUITES (KBH MANAGEMENT) is not considered as a prescription. interrupts the applicable statute of limitations.

13.2 In application of current regulations, upon arrival at the Residence, the customer may be asked to complete a police form. To do so, the customer will be asked to show proof of identity in order to verify whether or not he/she is required to complete the police form.

13.3 The occupier may not avail himself of the legal provisions applicable to leases. The occupant undertakes not to elect domicile at the address of the establishment. The occupant undertakes not to elect domicile at the address of the establishment, either for tax purposes or in a professional capacity, nor to lend or sublet the Suite to a third party in any capacity whatsoever.

13.4 The GTC are governed by French law, without prejudice to the law applicable by virtue of the provisions of private international law. This applies to both substantive and formal rules.

13.5 The photographs presented on the site and/or in the catalog are not contractually binding. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the Residences presented give as accurate an idea as possible of the accommodation services offered, variations may occur, particularly due to changes in furniture or possible renovations. The customer is not entitled to any claim in this respect.

ARTICLE 15 AFTER-SALES SERVICE

Our on-site teams are at your disposal during your stay to respond to your complaints, resolve any malfunctions and help you make the most of your stay. Please contact them if you have any queries. Any complaint after your stay may be the subject of :

- by registered letter with acknowledgement of receipt, addressed to TROPICANA SUITES (KBH MANAGEMENT) - Service Commercial, ZAC PETIT BAS VENT - 97126 DESHAIES - FRANCE.

• sending an e-mail to reservation@hotel- caraibes.com within 2 months of the end of your stay, so that we can respond as soon as possible.

We would like to draw your attention to the fact that the longer you take to inform us of your complaint, the more difficult it may be for us to resolve your request in your best interests. We would be grateful if you could specify in your letter the name of the person who booked the stay, the booking number, the place and dates of your stay and the type of Suite or room booked, so that we can process your claim more easily. We would also be grateful if you could enclose any supporting documents with your letter, so that we can deal with your complaint as quickly as possible.

ARTICLE 16 ACCOMMODATION

In the event of an exceptional event or the impossibility of making the reserved Suite available to you, or in the event of force majeure, TROPICANA SUITES (KBH MANAGEMENT) may offer you alternative accommodation, for all or part of the duration of your stay, in a structure of equivalent category, for services of the same nature.

ARTICLE 17 ENFORCEABILITY OF THE CGV

Registration for one of our holidays implies acceptance of our terms and conditions. To find out which conditions apply (including booking, payment and cancellation conditions), please contact us. If you wish to make changes or cancellations, please refer to the online terms and conditions at www.tropicana-suites.com. These terms and conditions apply for as long as they are posted on the www.tropicana-suites.com website and may be amended and/or supplemented by TROPICANA SUITES (KBH MANAGEMENT) at any time. In this case, TROPICANA SUITES (KBH MANAGEMENT) will put the new version of the special conditions of sale online. As soon as it is put online, the new version of the special conditions of internet sale will automatically apply to all customers. Booking a holiday with TROPICANA SUITES (KBH MANAGEMENT) implies acceptance of these terms and conditions. All reservations made via the www.tropicana-suites.com website or by mobile services implies full and unreserved consultation and acceptance of the GTC and conditions of sale for the fare booked. The customer's agreement to the terms and conditions of sale of the fare booked is obtained at the time of booking; no booking is possible without this agreement. Should the terms and conditions of sale be in contradiction with the conditions (non-changeable, non-refundable public rates), the latter will prevail.

ARTICLE 18 OPPOSITION TO TELEPHONE CANVASSING - BLOCTEL

In accordance with article L.223-1 of the French Consumer Code, the customer may register free of charge on the Bloctel telephone anti-solicitation list (www.bloctel.gouv.fr). This registration prevents any company with which the customer has no current contractual relationship from contacting the customer for commercial purposes by telephone. TROPICANA SUITES (KBH MANAGEMENT) undertakes to comply with this regulation and not to contact by telephone customers registered on this list, except in the context of an explicit request on their part or for reasons linked to the execution of a reservation or a contract in progress.

ARTICLE 19 DISPUTES

In the event of a dispute between the professional and the consumer, they will endeavour to find a solution. amicable solution. If no amicable agreement can be reached, the consumer may refer the matter free of charge to the consumer ombudsman responsible for the professional, Médiateur Tourisme Voyage, within one year of the written complaint sent to the professional.

Referral to the Consumer Ombudsman must be made :

- or by completing the appropriate form on the Médiateur Tourisme Voyage website: http://www.mtv.travel

- or by post addressed to :

Tourism Travel Mediator

BP 80 303

75823 Paris Cedex 17

ARTICLE 20 REPRODUCTION OF ARTICLES FROM THE TOURISM CODE

Our general terms and conditions of sale comply with the provisions of article R.211-12 of the French Tourism Code. In order to comply with the legal provisions, we reproduce articles. R.211-3 to R.211-11 of the said Code.

Article L. 211-1 - Pre-contractual information

Before concluding any booking, the customer must receive full information on the following points essential characteristics of the services offered, prices, payment terms and cancellation conditions.

This information includes :

● Description of accommodation (type of room, equipment, services available).

● The price of the service and the services included.

● Length of stay.

● Booking, modification and cancellation conditions.

● The amount of local taxes or any other applicable tax.

Article L. 211-4 - Price information obligation

The total price of the stay and the breakdown of costs (e.g. room rate, breakfast, tourist tax, etc.) must be clearly indicated on the booking confirmation, quotation and invoice. Any price variations (high season, special discounts) must also be specified.

Article L. 211-6 - Right of Cancellation and Modification

The customer may cancel or modify his booking according to the conditions specifically communicated to him. Cancellation charges, if any, must be clearly defined. It should be remembered that the right of withdrawal provided for in contracts with distance does not apply to tourist accommodation.

Article L. 211-7 - Conditions for Cancellation and Modification of the Contract

The Résidence de Tourisme reserves the right to modify or cancel a reservation in the event of force majeure (extreme weather conditions, health situation, etc.) or if unforeseen circumstances prevent the service from being provided. The customer must be informed as soon as possible and may request either a full refund or a change to the booking at no extra cost.

Articles L. 221-18 to L. 221-28 - Right of withdrawal

The right of withdrawal does not apply in the case of accommodation, transport, leisure or tourism services (with exceptions such as distance selling). However, specific cancellation conditions do apply, and these must be detailed in the General Terms and Conditions. If a customer books a room for a specific date, he or she cannot cancel the booking under the pretext of a withdrawal period.

Article R. 211-3 - Description of services and accommodation

Services and facilities must be clearly described. This includes catering services (breakfast, à la carte restaurant), opening hours, communal facilities (swimming pool, spa, parking, etc.) and details of the accommodation (size, equipment, capacity). Information on tourist tax should also be clearly specified.

Article R. 211-6 - Booking, payment and confirmation procedures

At the time of booking, the customer must receive a detailed confirmation, stating the total amount of the stay and the deadline for payment. Payment terms, whether prepayment, security deposit or payment on site, must be specified.

Article L. 211-8 - Liability of the Résidence de Tourisme

The tourist residence is responsible for the services it provides. However, it may be exempt from this liability in the event of force majeure (e.g. strike, bad weather, pandemic). In this case, the tourist residence will offer alternative solutions or partial or total reimbursement, depending on the circumstances.

Article L. 211-9 - Claims

In the event of non-performance or poor performance of the reserved service, the customer must inform the tourist residence as soon as possible. All complaints must be addressed in writing to the management of the residence, and a reasonable period of time must be allowed for a reply.to resolve the dispute.